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Your Next Video OUaT #9 Your Customer Service

Few days back, I got a free gift voucher for a newly opened spa which was near to my place.
I decided to visit them on weekend!

What a pleasant surprise?
The lobby & interiors were fabulous!
A soothing lemon grass air freshener enlightened my mood immediately as I entered!
A smiling girl welcomed me by calling my name!
It gave me the feeling as if they were waiting for me!
Every possible minor detail was taken care!

I had been told to wait for some time!
A superb drinks menu was offered which included kokam sharbat, lemonade, Coke/Pepsi & cold coffee along with some beauty magazine!
Wow! It was perfectly comfortable!
They took me in after 10 minutes.
The place was super clean & service was amazing!
What a relaxing break it was?

During my next visit everything was same except they were having only Pepsi & Coke.
The clothing was not neatly washed!
I was little disappointed but still it was good!



Next time they told my regular massager left the job.
The new one was not good as her!
Drinks were totally missing!
But this time cleanliness was better!

And next time it was some horrible rose air freshener, I started sneezing!
No one took notice that I came in.
Hot tea/coffee! I politely said NO!
Else the service was good.

And then there was no next time…
Now what went wrong?

They were still the best service providers & pocket friendly Spa in the locality!
I agree! But something made me very uncomfortable!

Every time when I walked in I was having the best picture of my first visit in my mind!
And any deviation from that was making me uncomfortable!
So the Consistent Customer Experience is the key here!

If you wish to know what is customer service? That’s exactly what we are going to discuss in our workshop. Join us there!

Here is the link for your video. https://youtu.be/RMwS1Wit2WM
It is all about your Customer Service!

If you have any questions feel free to hit reply to this mail.
Don’t forget to share it with your friends.

That’s all for today!
Very soon, on 12 March 3-5 pm we will be discussing about it.
Hoping to meet you soon there!

Till then,
Take Care
Stay Tuned
Sheetal Mulay
www.sheetalmulay.com


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